The customer has the option to return the goods or exchange them for another. The right to withdraw from the contract is granted to the customer within 14 days of purchase, and the goods must be returned within the next 14 days of submitting the return request. The product can be unpacked from the original packaging, try it on and checked. Returns of goods with signs of use that go beyond the standard inspection of the product, or damaged, will not be accepted. In the event that the goods show signs of use or are damaged, they will be returned at the customer’s expense or the amount of the refund will be reduced by the amount equal to the reduction in the value of the goods or the cost of washing / repairing, among others. It is also possible to replace unused goods with a different size or color within 14 days of purchase. In the event of replacing the product with another one, it is necessary to return and purchase again. The package with the returned product should be sent to the following address: Neenqa Nina Szczutowska-Gohar ul. H. Sienkiewicza 140, 06-400 Ciechanów at its own expense. If the return is accepted, the purchase amount is returned to the account from which the transfer was made, and if the payment was made with a payment card, to the bank account assigned to the payment card of the card owner from which the purchase was made.It is also possible to replace unused goods with a different size or color within 14 days of purchase. In the event of replacing the product to another one, it is necessary to return purchased goods and make a new purchase. Read more about the right of return or exchange in our Terms of Service  RETURN FORM